ROCKWOOD RVS REFUNDS POLICY

Damages & Claims

•Please inspect packages upon delivery. Document any damage with photos.

•Report any damage within 48 hours via our Customer Support team.

•We will coordinate with the carrier for damage claims or process replacements/refunds as needed.

 Lost or Stolen Packages

•Contact us within 7 days if your order fails to arrive.

•We’ll investigate with the carrier and arrange a replacement or refund where appropriate.

 Returns & Refunds

•Returns must follow our Return & Refund Policy (link or reference).

•For returns due to shipping issues (e.g., damaged, incorrect items), we’ll cover return shipping and arrange pickup.

 Contact Information

Customer Support

•Email: info@rockwoodminilitervs.com

•Phone: (682) 651‑7939

We’re here to assist Monday–Friday, 9 AM–5 PM.